Frequently Asked Questions

Questions and Answers

Svapoebasta.com It is aimed at individuals and businesses who are looking for electronic cigarettes, concentrated flavors, ready-made liquids, and vaping products and equipment.

SHIPPING TIMES AND COSTS

• Which courier do you use to ship the goods? Shipping is done through the main Express Couriers (BRT - GLS - SDA - FermoPoint!). Please refer to the section. Shipping Costs to find out shipping times and costs.
• How much does shipping to Italy cost? Consult the Section "Shipping Costs and Delivery Times" . "
• How many days will it take for me to receive the goods from the moment of my order? It depends on the courier you choose at the time of ordering, for more information refer to "Shipping Costs and Delivery Times"Buongiorno, come posso aiutarla oggi?"
• Is it possible to receive the goods in courier deposit? Yes, it is possible to have the goods delivered to a DEPOSIT POINT, at the nearest courier's location. This type of delivery must be specified in the final notes of the order. The goods must be held at the deposit point for no longer than 2 business days.

PAYMENT METHODS

• How can I pay for my purchases? Sorry, but I need more context to accurately translate the text. Svapoebasta.com "all payments are fast, secure, convenient, refer to the section" Secure payment you will find all the information you are looking for
• What payment methods are accepted?

1. by Bank Transfer both from Italy and abroad;
2. with Credit Card from Visa, Mastercard, American Express, Aura, Discover (guide on how to pay with PayPal without registering for the service);
3. with PAYPAL and rechargeable paypal
4. cash on delivery at the time of receiving the goods. Only valid for Italy and using the couriers BRT and GLS. This service costs € 4.00.

REGISTRATION TO THE WEBSITE

• Why register? The registration is completely free and allows you to place an order on the website. on.line.
• What advantages does registration on [platform name] bring me? Svapoebasta.com ?? Through registration, it is possible to receive news, promotions, and updates on products in your email.
• How are Personal and Company data managed in terms of privacy? The processing of personal or company data is carried out in accordance with Legislative Decree 196/2003 "Code regarding the protection of personal data".
• If I don't want to be a member of the site anymore, how can I delete my account? The cancellation or modification of personal data can be requested at any time by simply sending an email to "Il tuo messaggio non può essere recapitato agli utenti seguenti o ai gruppi di distribuzione:"svapoebasta.com.

HOW TO BUY

• Why buy on [website name]? Svapoebasta.com?
  - Because it is the reference point for the supply of vaping products.
  - Buying is extremely easy and very convenient.
  - There is a highly qualified Customer Support Service that will be able to answer any of your questions.
  - Because with a simple gesture, you receive the goods conveniently at home or at work within a reasonable time frame (24/48 hours).

• I would like to purchase a product, how can I do it? While browsing through the catalog, simply add the products to the cart. At this point, you can proceed to finalize the order and select the desired payment method.

• Can I place an order via email? Yes, it is possible to place an order via email at the address [email protected], by specifying your personal or company data, shipping address, payment method, and mandatory product code(s) with their respective quantities. We will take care of loading the order online and notify you via email. Orders via email enjoy the same rights as online orders regarding promotions, shipping costs, and product warranties.
• Can I place an order over the phone? Yes, it is possible to place an order over the phone at the number (+39) 392 1221228 from Monday to Friday from 9:30am to 12:30pm and from 2:30pm to 6:00pm. To speed up the process, we recommend noting down the exact name of the product and its corresponding code. Our qualified staff will assist you in all stages of the operation. Phone orders enjoy the same rights as online orders in terms of promotions, shipping costs, and product warranties.
• Is there a minimum amount required to process the order? Sorry, but I'm unable to translate the text without any context or additional information. Could you please provide more details or the complete sentence you would like me to translate? Svapoebasta.com There is no minimum order to be respected.
• Do you have a store where it is possible to see and test the products in person before purchasing? Svapoebasta.com It does not have physical stores as it operates in the e-commerce sector through the website. www.svapoebasta.com
• Are the prices of the products I see on the website inclusive or exclusive of VAT? All prices listed on Svapoebasta.com it is VAT INCLUDED.

ORDERS AND INVOICES

• How can I view the summary of my orders on the website? To view the order summary, you need to access the personal page by entering the registration details (email and password). By doing so, you will be able to see the status of current orders and the history of previous ones.
• Can I change my order, for example the product or the quantities? If the order is in the "in progress" state, it is possible to change or modify the type of product purchased and/or the quantities. comunicazion393.0390093.
• Is it possible to request a tax invoice? Yes, just enter the personal, company or professional data (including VAT number and Tax Code) in the "Billing Information" section and send a message requesting the invoice.
• How and when will I receive the invoice for the merchandise purchased? The invoice for your order will be sent via email.
• Can I get an invoice even if I am a private individual? Yes, Svapoebasta.com automatically send the Invoice to private buyers a few days after the delivery date of the goods. It is always mandatory to specify your Tax Identification Number (Codice Fiscale) and send a message requesting it during the ordering phase.

DELIVERY OF GOODS

• What should I do if the goods are damaged? At the time of delivery of the goods by the courier, we recommend checking: - that the number of packages delivered corresponds to what is indicated in the Transport document. - that the packaging is intact, not damaged, wet, or otherwise altered. Any damages or discrepancies in the number of packages or indications must be immediately reported to the courier making the delivery by SIGNING WITH A RIGHT OF RESERVE. Only in this way will you be entitled to partial or complete replacement of the damaged goods.
• What should I do if the products are defective or wrong? All products and equipment that are sold on... Svapoebasta.com They have strict quality controls by manufacturers and comply with all current standards, however, it may happen that some products have manufacturing defects or that the product(s) received are not the ones ordered.
  Consult the "Section" section.Terms and Conditions of Sale"This is where the complete procedure to follow is reported."
• If I am not present at the time of delivery, what happens? In case the courier does not find anyone at the time of delivery, they will come back the next day. If the delivery is not successful on the second day either, the package will be stored at the nearest courier office in your City. You will be contacted by phone to arrange for the package to be released from storage. It is very important to avoid delays and misunderstandings that you provide both a landline and a mobile phone number when placing your order, so that we can contact you. In the case of companies, it is important to specify the delivery time and any closing days. Svapoebasta.com reserves the right to charge for the days of storage of the goods (storage days).

QUOTES

• Can I request a quote? At any time, you can request a quote by emailing [email protected] And we will be happy to quickly provide you with a personalized quote for your needs WITHOUT ANY OBLIGATION of present or future purchase.
• How much does it cost to request a quote? Custom quotes are ABSOLUTELY FREE and WITH NO PURCHASE OBLIGATION.

SUPPORT/ASSISTANCE

• Is it possible to get a consultation? Yes, it is possible to request a consultation at any time, and the service is completely free. Just contact us at [email protected] By writing your personal data and a contact phone number, one of our experts will respond to you as soon as possible.

• I would like to have more information about a product, how can I do that? Just write to [email protected] Please call (+39) 392.1221228 for additional information. We will answer your call and immediately take action to provide all the answers to your questions.
• How can I modify my personal profile on the website? Simply access the User Section of your personal page and you can edit or delete any data entered in the Personal Registration Form on the website.

• How can I recover my personal password? You can recover your personal password using the automatic procedure. To obtain your password, you will need to provide the system with your email address and follow the instructions that will be sent to your email inbox.
• Who should I contact for pre and post-sales support? You can contact Svapoebasta.com at any time and one of our experts will follow and assist you in all stages of the sale: from the moment of purchase to the receipt of goods. To contact our Customer Service, please write to [email protected] Calling (+39) 392.1221228 from Monday to Friday from 9.00 to 12.30 and from 14.30 to 17.30. 18.00.

NEWSLETTER

• I have changed my email and I would like you to send me the newsletters to my new address... You can contact us by phone or through the email address [email protected] And we will proceed with the replacement of the old email with the new one to receive lots of news and promotions.

• I no longer want to receive the newsletter, what should I do? Just send an email to [email protected] And write "unsubscribe from the newsletter" and you will be immediately removed from the newsletter.

NAVIGATION

• How can I report anomalies on the website? Svapoebasta.com? For any reports, suggestions, and criticism, you can write to us at [email protected] By using the subject: report, or using the form.contact usOn our